Frequently Asked Questions
Dive into common queries below. For more specific concerns, feel free to drop us an email.
General Questions
What is IT Asset Disposition (ITAD), and why is it important?
IT Asset Disposition (ITAD) is the structured process of safely and responsibly retiring, recycling, or repurposing outdated or unwanted IT equipment. It ensures environmental responsibility, safeguards sensitive data, and allows organizations to recover value from old assets.
What areas do you serve? Do you operate nationwide?
We proudly serve clients both nationwide and internationally. No matter your location, ITAD2Asset is dedicated to meeting your ITAD & electronics recycling needs.
Services & Process
What specific services does your company offer?
Our company provides a comprehensive range of services including equipment collection, equipment haulaway, IT asset buybacks, IT asset disposition, off-lease equipment purchasing, secure data destruction, hard drive wiping, electronics recycling, and technology re-marketing. Each service is tailored to ensure optimal value and responsibility throughout the electronics lifecycle.
How does your ITAD service work?
For our ITAD service, simply reach out to us with a list of the equipment you’d like to dispose of, receive an offer from us for a buyback and then schedule a convenient time for collection. Find out more about how it works here.
You mention 'Secure Data Destruction' - how do you ensure the data is completely destroyed?
We utilize a specialized device auditing software to meticulously wipe every device. This software then archives a record of each device's erasure within our secure database, ensuring that no data remains and providing verifiable proof of the destruction process.
Logistics
How do I schedule a pickup for my electronics?
To schedule a pickup, simply get in touch with our team. They'll coordinate with you to arrange a convenient time and manage all the necessary details.
Do I need to package my devices in a specific way before pickup?
It's important to package your electronics securely to avoid any damage during transit. If you require assistance, we can provide packing materials and can assist in the packing process upon request.
Security & Compliance
Are you certified for electronics recycling? What certifications do you hold?
Yes, we are! We proudly hold an R2v3 certification, complemented by our ISO 9001, ISO 45001, and ISO 14001 accreditations. These certifications underscore our commitment to quality, safety, and environmental responsibility.
Can I get a certification or proof of data destruction for my records?
Yes, absolutely! We can provide certificates of data destruction. Just make sure to request it from us, and we'll provide it for your records.
For new clients
My organization is new to electronics recycling. How do I get started with your company?
Getting started is easy! Simply give us a call at +1 916-381-8304 or send us an email at info@itad2asset.com/, and our dedicated team will guide you through the process and address any questions you may have.
Do you have special programs for organizations like educational institutions/government agencies/non-profits?
We take great pride in partnering with educational institutions, government agencies, and nonprofits. Each organization has its unique challenges, and our tailored services are designed to meet specific requirements, ensuring an efficient and personalized experience.
